Terms & Conditions

What the Service is

Shift & Send is a tool for independent contractors who charge per visit (lawn care, pool cleaning, housekeeping, and similar trades) to track completed jobs and send invoice text messages to their own clients. The Service is used by contractors. Contractors' clients do not create accounts and do not use the Service directly — they only receive text messages that a contractor sends through it.

Accounts

• You must be at least 18 years old to create an account.
• You are responsible for the accuracy of the information you provide, including your name, phone number, and email address.
• You are responsible for keeping your password confidential and for all activity that happens under your account.

Your responsibilities as a contractor

The Service sends text messages to phone numbers you provide on your own clients' behalf. You agree to only add clients who have been informed that they will receive these messages, and to promptly remove a client (or correct their phone number) if they ask you to stop, or if you entered it incorrectly. You are solely responsible for your relationship with your clients and for complying with any laws that apply to how you run your business, including consumer-protection and telemarketing/text-messaging laws (such as the TCPA) in your jurisdiction.

Acceptable use

You agree not to use the Service to:

• Send messages to anyone who has not been informed they would receive them, or who has asked not to receive them.
• Send unlawful, harassing, threatening, or fraudulent content.
• Attempt to interfere with, disrupt, or gain unauthorized access to the Service or its infrastructure.
• Use the Service for any purpose other than sending legitimate invoices related to work actually performed.

We may suspend or terminate an account that we reasonably believe violates these Terms, including accounts generating complaints or excessive opt-outs, since that traffic affects the ability of every Shift & Send contractor to reliably deliver text messages.

Text messaging

Sending invoice text messages is a core part of the Service. Message and data rates may apply to both you and your clients, depending on their mobile carrier plans. We use a third-party messaging provider to deliver text messages and cannot guarantee delivery, since that depends on factors outside our control (carrier filtering, network conditions, an incorrect or disconnected phone number, and similar). See our Privacy Policy for how we handle message content and mobile information.

Subscriptions & billing

Sending invoice text messages requires an active subscription, purchased through Apple's App Store or Google Play's in-app billing. Subscription price, billing cycle, renewal, and cancellation are handled entirely by Apple or Google under their own terms — we do not process payments or store payment information ourselves, and refunds are subject to Apple's or Google's own refund policies, not ours. Every other part of the Service (adding clients, tracking visits, geofencing) works without an active subscription; only sending an invoice text requires one.

Location data

If you enable it, the app uses your device's location in the background to detect when you arrive at and leave a client's property, so a visit can be logged automatically. You can disable location access at any time in your device settings; doing so means visits will not be detected automatically.

Intellectual property

The Service, including its software, design, and branding, belongs to Shift & Send. Using the Service does not give you ownership of any part of it. You keep ownership of the client and job data you enter.

Disclaimer of warranties

The Service is provided "as is" and "as available," without warranties of any kind, express or implied. We do not guarantee that the Service will be uninterrupted, error-free, or that every text message or location detection will succeed.

Limitation of liability

To the maximum extent permitted by law, Shift & Send is not liable for any indirect, incidental, or consequential damages arising from your use of the Service, including a missed or delayed invoice text, a billing dispute with a client, or a failure to detect a visit.

Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you violate these Terms.

Changes to these Terms

If we make material changes to these Terms, we will update the effective date above. Continued use of the Service after a change means you accept the updated Terms.

Contact us

Questions about these Terms can be sent to app@shiftandsend.com.