Privacy Policy
Effective date: August 27, 2026
This Privacy Policy describes how Shift & Send ("Shift & Send," "we," "us," or "our") collects, uses, and shares information in connection with the Shift & Send mobile application and this website (together, the "Service"). Shift & Send is a tool for independent contractors who charge per visit (lawn care, pool cleaning, housekeeping, and similar trades) to track completed jobs and send invoice text messages to their own clients.
Who this policy covers
Shift & Send has two kinds of people connected to it:
- Contractors — the people who create an account, use the app, and are the customers of Shift & Send.
- Clients — the contractor's own customers, whose name, phone number, and service address a contractor enters into the app so that Shift & Send can text them an invoice on the contractor's behalf. Clients do not create accounts and do not use the app directly.
Information we collect
Account information. When a contractor signs up, we collect their name, phone number, and (optionally) an email address, and store a securely hashed version of their password. Phone number is the primary login credential; email is optional and used only as a backup way to log in.
Client information. A contractor may enter a client's name, phone number, service address, and the price normally charged for a visit. This information is provided by the contractor, not collected directly from the client, and is used solely to identify the client's property and to send that client an invoice text message.
Location information. With the contractor's permission, the app uses the device's background location to detect when the contractor arrives at and leaves a client's property ("geofencing"), so that a visit can be logged and an invoice sent without the contractor having to remember to do it manually. Location is used only for this purpose and only while the feature is enabled.
Message content. We store the content and delivery status of invoice text messages sent through the Service, and of one-time verification codes sent to contractors for account security purposes (such as changing a password).
Payment information. Subscriptions are purchased through Apple's App Store or Google Play's in-app billing. Shift & Send never receives or stores payment card numbers or other billing details — those are handled entirely by Apple or Google, and we receive only confirmation that a subscription is active.
Text messaging & mobile information
The categories of information described above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except as described below.
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your personal data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages. This sharing is limited to what is necessary to deliver the Service and is never a sale, and is never for a third party's own promotional or marketing purposes.
Message and data rates may apply. A client who no longer wishes to receive invoice text messages from a contractor can reply STOP to any message to stop future messages, or reply HELP for help. Standard carrier terms apply.
How we use information
- To operate the Service — creating accounts, tracking visits, and sending invoice texts.
- To verify a contractor's identity for account security, such as password changes.
- To process and confirm subscription purchases through Apple or Google.
- To maintain the security and reliability of the Service.
We do not use contractor or client information for advertising, and we do not sell personal information.
Who we share information with
We share information only with the vendors who help us provide the Service, and only to the extent needed for them to do so:
- Telnyx — delivers our SMS text messages and verification codes.
- Supabase — hosts our database.
- Google Cloud — hosts our backend and converts addresses to map coordinates for geofencing; no user information is stored there.
- Apple and Google — process app distribution and in-app subscription billing.
We do not share information with any other third party for their own marketing or promotional purposes, and we do not sell information to anyone.
Data retention
We retain account, client, and visit information for as long as a contractor's account is active, so the app can show visit history and keep client records available. A contractor can delete an individual client from within the app at any time. To request deletion of an entire account and its associated data, contact us using the information below.
Data security
Passwords are stored as salted cryptographic hashes, never in plain text. Data in transit between the app and our servers is encrypted. Access to the underlying database is restricted to our backend service.
Children's privacy
The Service is intended for use by adults operating an independent contracting business and is not directed to children under 13. We do not knowingly collect information from children.
Changes to this policy
If we make material changes to this policy, we will update the effective date above. Continued use of the Service after a change means you accept the updated policy.
Contact us
Questions about this Privacy Policy or your information can be sent to app@shiftandsend.com.